Optional unlimited support contract

Benifits of our support contract

• Peace of mind in an emergency
• On demand telephone technical support
• Support through remote connection
• Free regular programme updates
• 24/7/365 onsite server engineers
• Maintains a 99.99% service uptime
• Peace of mind with automated backups
• Peace of mind for a fixed monthly fee
• Person to person help with your program
• Award winning training and support

QuikPlan unlimited support

Our QuikPlan unlimited support contract gives you access to on line interactive support and technical maintenance during normal working hours. Unlimited support means you can request as much support as you need, so feel free to call us as often as you like. If you need help or something goes wrong with your QuikPlan program, there is someone at the end of the telephone to give you almost instant assistance. It also entitles you to free program upgrades as they are released for the version of QuikPlan you have subscribed too.

Our monthly unlimited support contract will give you piece of mind should a problem occur and could save you from unnecessary expense in the case of an emergency. At times your data might become corrupt through a human or system error. It's important for you to know that QuikPlan is a very robust program and your valuable data can nearly always be completely restored to it's condition before your problem arose. With our automated backups we can quickly fix your problem if your data in the event of an accident.

Our unlimited support contract guarantees free regular updates to your QuikPlan program. These updates give you new features that make your job easier and quicker. We listen to our customers and their suggestions as to how QuikPlan can be improved and build these new features in. Working with agencies this closely and turning your ideas into reality, ensures everyone benefits and with a support contract you get all your upgrades free of charge.

For a small monthly cost you will have the latest programme updates, piece of mind in an emergency and free unlimited technical support. You have the option to subscribe to QuikPlan without a support contract however if you run in to problems you will have to pay for interactive support and database fixes, the costs of which are shown in our terms and conditions.

Out of hour emergency calls

QuikPlan Limited operates an out of hours emergency support service. This service covers you for connection problems and program errors that can not wait until our office is open during normal working hours. You will be asked to leave a message and a member of our staff will get back to you as soon as possible. The out of hours service runs between 5pm to 9pm Monday to Friday and 10am to 5pm Weekends and Bank Holiday's + 24 hour Answerphone Service (QuikPlan support service is subject to our terms and conditions).

Unlimited support calls

• There is no limit to the amount of telephone support calls you can make.  
• There is no time limit put on your support calls.
• It is our aim to resolve your problems as quickly as possible.
• Your training sessions have no limits on time or frequency.

Things not covered in our unlimited support contract

• Assistance with using other software programs such as Microsoft Windows.
• The misuse of computer systems resulting in data errors.
• Hardware failures, computer viruses or other operating system problems.
• Internet connections or slow internet connectivity.
• Any internal networking or computer equipment on your premises.
• Any equipment provided by third parties either on our off your premises.