Call monitoring
QuikCheck is less than half the cost to implement compared to most other call monitoring systems.
Features for call monitoring
• Automatically marks visits complete if the monitored calls match the visits in QuikPlan.
• Confirms that the visits have taken place at the correct time and for the required duration.
• Complies with the system methods of councils and health authorities throughout the UK.
• QuikCheck is less than half the cost to implement than other call monitoring systems.
• QuikPlan will intergrate with most third party call monitoring systems.
What is Live Call Monitoring
QuikCheck call monitoring is a simple checking system that lets you know when a care worker has entered a service users home and when they leave. The care worker dials a freephone number from the service users home and is asked to enter their carer ID for example 156. The carer ends the call and this indicates to QuikCheck that the care worker is in the service users home. The care worker repeats this process when they leave. The phone calls are date stamped, time stamped; the phone number is unique to the service user and the care workers ID confirms who is doing the call. This information is sent live to your QuikPlan rostering program where the visits are automatically updated and marked complete. Any unmatched visits are displayed in an exemption report that alerts you to any calls that have been missed, you then have the option to reschedule the visit or accept the match and mark it complete if the visit did happen but not at the time planned.
Cost effectice Call Monitoring
QuikCheck is less than half the cost to implement compared to most other systems yet offers unparalleled real time call monitoring using state of the art equipment. Managed and monitored by engineers 24 hours a day 365 days of the year you can be sure that your live call monitoring system keeps you in touch with what is happening out on the rounds in real time. QuikCheck marks your visits as complete as they happen saving you the time of checking off time sheets and checking to see where your carers are at any one time.
Call Monitoring Management Screen
Click to enlarge image
Intergration with third party Call Monitoring systems
QuikPlan Schedule Expert links seamlessly into the major call monitoring systems currently available. We can write custom software to link into almost any other system should you require this service. The cost of running the call monitoring service is agreed between you and which ever third party call monitoring solution you decide to use. QuikPlan Limited does not charge for the call monitoring interface for call monitoring systems already supported by QuikPlan Schedule Expert.
How Call Monitoring saves you time and money
Using QuikPlan Schedule Expert in conjunction with a call monitoring system can save time when it comes to marking the visits complete ready for invoicing. As call records are fetched from the call monitoring server they are checked against the visits in QuikPlan. If they fall within the stipulated criteria, the visit are automatically marked complete. Because the visits are checked against real time calls being made out in the field, the information that QuikPlan Schedule Expert has been updated with will be accurate, this saves time dealing with invoicing and timesheet anomalies.
The call monitoring tab can be switched on or off for individual users from the admin section of QuikPlan Schedule Expert. This is an ideal way of maintaining data integrity by not allowing unauthorised users to meddle with is part of the program.
Working with call monitoring
Live data updated every 30 minutes
Data is fetched from the call monitoring server and brought into QuikPlan Schedule Expert for checking. This automated process insures that QuikPlan is always kept up to date with the latest live data.
Marking visits complete
QuikPlan Schedule Expert in conjunction with a call monitoring system will automatically mark visits complete ready for invoicing. This can save considerable time on cross referencing then checking off visit data.
Exception report
An exception report is generated for all live visits that can not be automatically matched against the visits in QuikPlan. This report gives you the option to decide whether the visit did take place and manually accept the match.
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